Packed in straw: shipping and returns

Shipping

Rush processing, $9.95: your order moves to the front of the packing line and leaves our warehouse ahead of standard orders.

We pack on weekdays, Monday to Friday. Most parcels go out within 2 business days of the order, and none waits longer than 10 business days. Every parcel travels by free US shipping with tracking, wrapped the way good china is, and usually reaches the door 3 to 7 business days after it leaves us.

An eBook is never packed. It is a PDF file: its download button appears on the tea is served page as soon as payment goes through, and keeps working for 24 hours.

Sending a bottle back

Last updated: November 14, 2026

Within 30 days of the ship date, any bottle of ours may come back to us, sealed or opened, and the product price is refunded to you in full. There are no restocking fees.

To begin a return, email support@slenderwillow.com with the order number, or telephone (833) 751-2375 and read it to us. The parcel itself goes to this address.
Return address: Slender Willow Returns, 1777 Abram Ct #2232, San Leandro, CA 94577, United States
Operating address: ChadVendor Digital LLC d/b/a Slender Willow, 4539 Bartelt Rd #1007, Holiday, FL 34690, United States

Return postage is yours to pay, unless the bottle arrived damaged or was not the one you ordered; then we mail you a prepaid label or post a replacement.

Within 2 business days of the parcel reaching us, the money goes back to the card you paid with. Your bank may take 3 to 10 days more to show it.

An eBook is never posted, so nothing travels back. Ask for its refund by email to support@slenderwillow.com or by telephone on (833) 751-2375 within 30 days of buying it.

Anything unclear about a parcel? Email support@slenderwillow.com or telephone (833) 751-2375.

Charges appear on your statement as SLENDER WILLOW. That is the name of the shop kept on this website by ChadVendor Digital LLC d/b/a Slender Willow, whose mailbox is 4539 Bartelt Rd #1007, Holiday, FL 34690, United States.